Frequently Asked Questions

About Our All New Online Banking Platform

NOTICE

Beginning January 10, 2017, all online banking users will be required to use a custom Login ID. If you currently use your member number as your Login ID, you will be prompted to create a new Login ID the next time you attempt to login to online banking.

What do I need to do in order to start using the new experience?

  • No account holder action is required to begin enjoying the new experience.  Merely visit our website or download our mobile app and log in with your existing credentials.  The new version of Online Banking will be rolled out to small groups of members over several weeks beginning April 28, 2015.

Is my account history still available?

  • Yes, all of your account history is carried over to the new experience. We enhanced the overall look and feel of the account history page, as well as the searching/filtering functionality, but your data hasn't changed.

What happened to the 'help' button?

  • You can now find the Help button in the menu.

Will my login change?

  • No, you will be able to access your online banking via browser OR mobile apps using your existing username and password.  However, for security reasons your username must be something other than your account number.

What happened to the bill payment area?

  • Enhanced bill pay now appears in a more dashboard-style user interface, enabling you to choose the way you view information: either in a card view (for phone and tablet) or a list view (desktop and tablet). This change will provide you with more information relating to your pending and processed bills.

Where did secure messaging go?

  • Secure messaging is now available via an option in the menu. In this version, we added threaded messages and the ability to delete multiple messages at one time.

Which browsers are compatible with online banking?

  • The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

    These browsers will not be able access the new version of online banking:

    • Internet Explorer – Version 10 and below
    • Firefox – Version 24 and below
    • Chrome – Version 30 and below
    • Safari – Version 6 and below

Can I use this on my phone/tablet?

  • Absolutely! You can download the app on any Android or Apple device, and it will provide a consistent experience with banking from your desktop. If you’re on a platform that isn’t Android or Apple, you can always access online banking via your HTML5-compatible mobile browser.

What is a unified experience?

  • A “unified experience” simply means that the look and feel of your online banking is consistent on all of your devices. It is intended to improve your experience by making navigation simple and familiar regardless of device you are using.

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