What is Q-Phone?
The Q-Phone audio response telephone service allows members to perform account transactions with the use of a touch tone telephone. Check your accounts, transfer funds, request checks, apply for a loan and more!

All you need to know are your account numbers and Q-Phone password. The Q-Phone audio system tells you exactly what you need to enter and when. It couldn’t be easier!

Best of all, the Q-Phone audio response service is ABSOLUTELY FREE!

The Q-Phone audio response service from SIU Credit Union is like having your own branch everywhere you go!

GREAT WAYS to use the Q-Phone Automated Service:

• Transfer Funds between your accounts
  
• Check your account balances
  
• Estimate a loan payment
  
• Stop payment on a check
  
• Get information on dividends or interest
  
• Request a copy of your statement
  
• Check on the status of a loan application
  
• These are just a few of the great services you can use with Q-Phone audio response service!

ACCESSING THE Q-PHONE

STEP 1	CALL (618) 457-3587 or (800) 455-0169 using any touch tone phone
STEP 2	PRESS “3” on your touch tone phone
STEP 3	ENTER your account number and the first two letters of your last name and press “#” key
STEP 4	ENTER password or PIN and press “#” key
STEP 5	LISTEN to your options (see above)
STEP 6	PRESS “ * ” key to END YOUR CALL

OPTIONS ON THE Q-PHONE
Here are the options you can choose from when you call the Q-Phone audio response service from SIU Credit Union.

Q-PHONE MEMBER AGREEMENT

To my knowledge, there are no present defaults under any agreements which govern my account(s)at SIU Credit Union,including but not limited to the Account Agreement and the Membership Application. I understand and agree that this does not constitute a legal renewal of any existing agreement. Except as may be specifically modified hereby, any existingagreements governing my account(s) at SIU Credit Union shall remain in full force and in effect, independent of any transactions I may conduct using the Q-Phone service.

I am responsible for all Q-Phone automated phone system transactions and the confidentiality of my Personal Identification Number (PIN) or password. I agree not to dis-close or otherwise make my PIN or password available to any-one. By reading this agreement, I acknowledge that I must have my own PIN or password to activate Q-Phone service.

I agree that I will immediately notify SIU Credit Union and can-cel my PIN or password if an unauthorized person obtains access to my PIN.

All monetary transactions entered via the Q-Phone service will be completed subject to the available funds in my account.

I understand that this agreement is subject to change with proper notification prior to the effective date of the change, as provided by applicable law or regulation.

SIU Credit Union may terminate or restrict Q-Phone service transactions without notice, and I may terminate this agree-ment, at any time, by giving written, hard-copy notice.

I hereby authorize anyone to whom I give my PIN or password to make withdrawals or perform other transaction requests on any account accessible through the Q-Phone service. I further understand and agree that I am responsible for all transactions and that this authorization shall control any agreement I have with SIU Credit Union. For more information on this service, please refer to the Account Information Disclosure.